Returns and Refunds Policy

Thank you for shopping with ARIAS SUMMITEDGE SOLUTIONS LLC. We want you to be fully satisfied with your purchase. If you need to return an item, this policy explains how to do so, any eligibility requirements, and how refunds are processed.

Returns Eligibility

  • Accept Returns: Returns are accepted within 30 days after delivery for eligible products.
  • Condition: Items must be unused and in their original packaging, with all accessories, manuals, and tags included.

Non-Returnable Items

Some items may be excluded from return eligibility due to safety, hygiene, or regulatory reasons. Please refer to product descriptions and our Returns Policy for specifics.

Return Shipping

Customer pays the shipping costs for returning items. We recommend using a trackable shipping method to ensure your return is received successfully.

Refunds

Refunds are issued to the original payment method within 2 business days after we process the return. You will receive a confirmation email when the refund is issued.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

No Exchanges

We do not offer exchanges. If you need a different item or size, please return the eligible product for a refund and place a new order for the desired item.

Return Address

Address Only: ARIAS SUMMITEDGE SOLUTIONS LLC, 2200 Holiday Manor Center, Louisville, KY 40222, United States. This address is for processing returns and does not accept other mail or packages.

Processing Steps

  1. Contact Support: Email support@ariassu.com or call +1 239-392-8021 to initiate a return and obtain a Return Merchandise Authorization (RMA) if required.
  2. Prepare Package: Include all original items and packaging; securely package the return shipment.
  3. Ship Return: Use a trackable service and retain the receipt/Tracking Number.
  4. Refund Initiation: Once received and inspected, the refund is processed within 2 business days.

What You’ll Need

  • Order number and delivery details
  • Reason for return and confirmation that the item is unused and in original packaging

Exceptions and Limited Guarantees

Our Returns Policy does not constitute a warranty. For warranty information, please refer to our Warranty Policy or contact support for details specific to your product.

Policy Updates

We may update this policy from time to time. The version posted on our site reflects current terms and conditions. If you are viewing this page after a significant time has passed, please check the date at the top of the page for the most current terms.

This policy is designed to align with Google Merchant Center policies by providing clear eligibility criteria, processing timelines, and verifiable contact information.